How To Become a Flight Attendant Learn How to Become a Flight Attendant Today! Thu, 21 Nov 2013 14:20:41 +0000 en-US hourly 1 Flight Attendant Interview with Virgin Airlines Thu, 21 Nov 2013 14:20:41 +0000 Judith Howe Flight Attendant Interview with Virgin Airlines is a post from: How To Become a Flight Attendant


It has taken swashbuckling adventurer and legendary entrepreneur Sir Richard Branson less than twenty-seven years to revolutionize and to rise to the head of the class in the tired and worn out looking airline industry. His flagship international enterprise, Virgin Atlantic, scoffs in the face of an airline industry and culture in decline and retreat. Instead, it constantly succeeds at bringing back the golden age of the skies with unrivaled professionalism and enviable elegance and luxury. As a case in point, this innovating leader among airlines pioneered seat back, individually controlled entertainment, as well as menu choices for even those in economy class.

It should not come as much of a surprise that the real jewels of the airline are its flight attendants. Dashing and debonair in their red suits and supremely confident in their bearing, these model looking women appear ready to pose for photographs all the while they are giving instructions for an unexpected emergency landing. All of this makes it only natural that Virgin’s steward and stewardess positions would be in great demand. Virgin receives mountains of job applications, sometimes numbering as many as sixteen thousand in a single hiring period, yet they accept a mere five hundred, or about three percent, from these incredible numbers, much like a prestigious university or ivy league college. Naturally, to weed out these thousands of applicants takes a fairly rigorous and involved application and hiring process.

Step 1 – Applying Online

The first step in beginning a career with this justifiably envied Virgin Airlines is to apply online at their website. This application pulls the basic information, such as education, previous employment, and references, but it also requires applicants to fill out a questionnaire and to take a personality test. Out of the countless thousands who go through this first step, the most interesting or qualified applicants will receive a coveted phone call about a week later. This call will mark the beginning of the recorded over the phone interview.

Step 2 – Passing the Recorded Phone Interview

rich-mimosa-virginamericaThe recorded over the phone interview is as much a screening to eliminate still more candidates as it is a get to know the interviewee session. Virgin phone interviewers want to understand the reasons that prospective candidates wish to become a flight attendant in general, and why they want to work for Virgin Airlines in particular. They also inquire closely about why a person wishes to leave their present job.

Following a few more routine questions that help the interviewer to establish the prospect’s personality, they will decide whether to schedule an in person interview and activities day. This decision is made on the spot. Many times, but not always, another questionnaire is dispatched to the applicants by email to be completed and returned in advance of the in person interviews at Virgin facilities or hotels near the airport.

Step 3 – The Face to Face Interview

As many as twenty-five to thirty prospective hires will be brought together at a time for the group activities, Virgin Airways presentation, and face to face interviews stages. This typically involves four to five or more hours of engaging in group activities, then listening to a ten minute company presentation, before the one on one interview commences. Applicants are closely scrutinized the whole time at the facility. After the one on one interview, would-be flight attendants typically engage in a two on one interview. Interview questions commonly fall into categories. The most difficult ones are under the headings of group, situational, and problem solving questions.

The toughest five Virgin Atlantic Airways interviewing questions are “What have you done to support diversity in your unit?” “What do you consider to be your most significant strength?” “Give an example of a time that you placed yourself in a position of leadership,” “What are three positive character traits that you lack?” and “Do you think that you are actually overqualified for a position as a flight attendant?” Besides this, they also ask competency questions, group interaction questions, panel questions, other strengths and weaknesses questions, and communication skills questions in both the phone and in person interview stages.

The hardest part of the one on one and two on one interviews is that Virgin Airways deliberately interviews multiple individuals in the same room at the same time. This allows them to determine how well an applicant concentrates under pressure and with distractions and to learn if she becomes easily irritated. All of these interviews and group activities games are conducted by the station manager and a couple of his supervisors and GST’s. Out of these thirty applicants, Virgin plans to hire around six, or about twenty percent.

Step 4 – Receiving An Offer

Now comes the suspenseful moment of truth. Sadly, it will be more than a moment, or even many moments, before the qualified and fortunate applicant learns that she has obtained a position with this most admirable of airlines. Generally about a week after finishing the group interviews, the selected new hires receive an email that they have passed the interviews and have been selected, pending successful drug testing and background checks. This starts with taking and successfully passing a standard drug test. Once the results are in on this, another email will arrive stating that Virgin Airlines is conducting their extensive background check. When both are successfully passed, a congratulatory phone call is gratefully received. Virgin typically follows this up with an email reiterating the offer of employment and outlining the details of three weeks paid company training.

Employees say that the whole hiring process from online application step to email outlining offer of employment and training takes around a month or more. While the process is lengthy and rigorous, all of the employees surveyed said that it was fun and engaging. They also encouraged would be applicants with observations that while the supervisors watched them closely in the interview process and group activities day, they were all friendly and encouraging all the while.

Flight Attendant Interview with Virgin Airlines is a post from: How To Become a Flight Attendant

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6 Tips to Help Your Flight Attendant Resume POP Wed, 14 Aug 2013 16:30:35 +0000 Judith Howe 6 Tips to Help Your Flight Attendant Resume POP is a post from: How To Become a Flight Attendant


When applying for a Flight Attendant position, you must provide a concise, yet solid, list of past jobs, training and education. Sadly, many candidates fail to make their resume stand out, and as a result, they do not receive significant attention from potential airlines as the HR managers will skip over a boring and predictable resume. Fortunately, with these six tips, a prospective Flight Attendant can make his or her resume POP and excite potential hiring managers.


TIP #1: Keywords

When looking to hire a new employee, most businesses will look for candidates online. Now, when reading the post, a job seeker can learn a lot about what the business is looking for and what they want out of a new employee. In fact, the company will usually put in main keywords related to the job or industry. This makes the candidate’s job easy as he or she can put these main keywords in the resume and cover letter. To understand how important this is, one must think like an HR manager. When they read dozens of resumes a day, they will be both impressed and excited when they read the right keywords related to the job, business and industry.

Furthermore, many airlines use a computer program to filter resumes.

With these programs, airlines will weed out potential employees before the hiring manager reads the resume. So remember, when applying for a job, make sure to put the right keywords in the body of the resume.



TIP #2: Personality

Most HR managers read the same, predictable, statements all day. To stand out from the pack, and get the bosses thinking, one should try to put some personality in their resume. This does not mean that you should be offensive or over the top with their statements. However, when adding a little flair, you can get that personal touch with the hiring manager and put a human face on your application. Remember, a boss will notice a resume with character over one with the same overused words and phrases.

Remember, if your resume looks old and reused, you will just look like the rest of the thousands of resumes an airlines receives each day.


TIP #3: Strong objective

Most of the time, when applying for a job, one will list a boring and overused objective. For example, many people will put that they want to find a job that will further their skills and help them learn more about the industry. To get noticed, a job seeker should be bold and list a serious and long-term goal that will both excite and interest the hiring manager. One way to do so would be for the candidate to put that he or she wants to change the world with their ideas. While this may seem over the top, many bosses will appreciate a candidate who wants to reach for the sky during his or her employment with the airline.

Your airline wants to know what’s in it for them too!

Don’t sit there and tell them how working for them is going to help you with your experience and goals. Tell them how your skills and motivation is going to have a direct impact on their goals. There is a reason why airlines have flight attendants, and I hate to break it to you, it has nothing to do with your goals. Flight Attendants exist to enhance their customer experience. So, if you’re not communicating that you’re in this to enhance their customer service goals, then why are you here?


TIP #4: Bullet points of past jobs

When listing a former job, one should list what they did, and what they accomplished, not regurgitate mundane tasks that may be repetitive from job to job. Keep it short and sweet so a hiring manager can, with ease,  sift through your past jobs and quickly move to the next portion of your resume. Though tempting, a candidate should not write out a long and drawn out explanation of each of their past roles as they can speak in detail about during the interview. Without a doubt, a busy hiring manager will appreciate when an application has bullet points and lists and not a long summary of each position the person held in the past.

Use descriptors with each job bullet point.

Don’t just say that you worked for “Retail Store XYZ”. Say “Sales and Award Winning Customer Service with Retail Store XYZ in 2005″. Short and sweet one liner – that’s all you need. See how I made the name of the store bold?


TIP #5: Set apart

When applying for employment, especially during the economic downturn, you’ve got to work your hardest to stand out from the crowd. One way to do so is to highlight (literally) the things about you that really matter. One way to do it is by simply listing the things that you think the reader NEEDS to take away from your resume right up at the top. This works great because you entice the hiring manager to keep those things in mind while they go through your resume. Another great tactic is to bold, accent, or highlight keywords or phrases that you really want them to resonate with. Chances are they are speed reading. Do them a favor and highlight the keywords that they should focus on while skimming the rest. Notice how I do that in this article?

This will actually help the hiring manager review your resume effectively.

They don’t need to figure out for themselves what separates you from the rest. You’re essentially doing it for them, in a non-direct way. They will automatically come to the conclusions about you that you have designed for them. Remember, most hiring managers will only spend about 10-15 seconds per resume. This will give you the most bang for your buck in those precious seconds.


TIP #6: Font

Applicants will often go overboard with his or her font size or style. When you make it hard for your hiring manager to read your resume, you lose. Think about how many thousands of resumes a hiring manager reads for a Flight Attendant position. After a couple hours of droning through, they will be only looking at the resumes that are non-cumbersome to read. It is imperative that you make your resume one of those.

Now, this does not mean that a candidate should use a boring and predictable font that conforms to everyone else’s ideas.

Instead, choose a bunch of fonts that look like ideal candidates – not too boring, not too distractive. Then print out each version and get some feedback from friends and family. Look at if they are squinting to read it. Adjust the size of the font if need be.


If you’ve made it this far, take a few moments to apply these 6 tips to your current resume. You’ll not only get better reception from hiring managers, but you’ll also become more in tuned with what separates you from others, giving you an added bonus come interviewing and writing cover letters.

What was your biggest take away from this post? What are the things you’ll apply first to your resume?

6 Tips to Help Your Flight Attendant Resume POP is a post from: How To Become a Flight Attendant

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How To Become A Corporate Flight Attendant Wed, 24 Jul 2013 15:15:46 +0000 Judith Howe How To Become A Corporate Flight Attendant is a post from: How To Become a Flight Attendant


Flight attendants have one of the best and enjoyable jobs in the world. They are members of an aircrew that is primarily focused on ensuring that passengers aboard their vessels are comfortable and safe. Traveling from one city to the other is typical, and at times traveling will cross continents and doorways of five star hotels. Who would not love to have such a life?

The creme of the crop of flight attendants is certainly the Corporate Flight Attendant. This unique breed of flight attendants are exemplify A+ customer service and facilitate high class traveling. Airlines that are owned by individuals or private companies will contract out their on-board services to qualified flight attendants, or corporate flight attendants. While some people may prefer to be employed by private corporate airlines, there are various advantages and disadvantages that come with this job. There are also requirements that one must also meet in order to become a corporate flight attendant. Most of these corporate airlines have relatively small aircrafts which are designed for transporting small groups of people hence their cabin crew number is also relatively small. These flights are very prestigious and some even have personal offices, bedrooms and very comfortable seats, depending on the sizes and make of the

Of course, there are also some disadvantages of corporate contract work, Ala corporate flight attendant contracts. Most of the time, an agreed contract will give you work for a finite period of time. Job security becomes a little bit more stressful. This particular breed of flight attendants excel at maintaining incredible relationships with their clients, they become integral in the corporate airline industry , and find that they are able to increase their value from one contract to another. For those highly motivated, and who have superb people and relationship skills, you may find that this arena suits you best.

The world’s business class and elite travelers pay big sums of money to enjoy the services of the corporate flights and hence it’s the flight attendant’s job to ensure that the flight experience is held to the highest standard possible. In the beginning of ones career it can be pretty difficult to land a contract as a corporate flight attendant. The good contracts are highly competitive because they pay higher, have superior accommodations, better working conditions, and the nature of the clientele.

The requirements of becoming a corporate flight attendant are similar to commercial airline flight attendants, however, the steps involved are in slightly different order. First off, most prospective corporate flight attendants will need to secure their own training before applying with their corporate gig. As I’ve discussed, the benefit of obtaining employment with a commercial airline (e.g., American Airlines) is that they will provide full in house training, with no expense to the employee (you). This is typically not the case in the corporate world. You have to make that initial investment in yourself.

Secondly, the corporate world deals with a lot of passengers who are very well off, and who expect unbelievably high class services. So, it is not uncommon for corporate flight attendants to have additional training and experiences with, for example, culinary work. Corporate flight attendants are often asked to prepare on-board meals that are on par with gourmet quality. In addition, the corporate flight attendant must have the ability to roll with the uber high class. This population of people require services that are only offered by the best in customer service. People who can anticipate peoples needs and who can make the flight the most enjoyable experience are the ones who excel in the corporate world.

Becoming a commercial flight attendant is a constantly iterative process. Follow these steps as a general outline to get you going in the right direction:

  1. Attend flight attendant training courses. Attend the minimum required to land your first contract.
  2. Begin to market yourself. Develop an incredible resume. Hone in on your interviewing skills. Write cover letters that blow employers minds.
  3. Stay connected! Never let off the throttle. Become integrated in as many social platforms as humanly possible. Connect with as many individuals as possible.
  4. Stay trained! When you do land a corporate contract, understand how things work. You’ll see that some people get bigger contracts than others, and that there are reasons why some people get bigger contracts with others. Understand how things in the corporate world work and constantly keep your training and qualifications relevant so you can always negotiate the most attractive deals. Always think, what can I do to make myself more marketable.

I hope you have found this article to be useful. Beyond the Red Carpet is a very useful guide for those interested in really getting serious about becoming a Corporate Flight Attendant.

If you have any questions, feel free to comment below, or simply contact me here.

How To Become A Corporate Flight Attendant is a post from: How To Become a Flight Attendant

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How To Become A United Airlines Flight Attendant Thu, 27 Jun 2013 13:59:20 +0000 Judith Howe How To Become A United Airlines Flight Attendant is a post from: How To Become a Flight Attendant

Flight Attendant Interview with United Airlines

Applying for a job as a Flight Attendant with United Airlines will start with an online job application. Prior to filling out the application it would be wise to do some research online regarding United’s expectations and company philosophy.

United Airlines are looking for individuals with excellent customer service skills. Their flight attendants are the face of their company, and they choose their customer service employees very carefully.

Indicate that you are a customer service oriented person.When you are filling out your online application, you will want to keep in mind some of the skills that the position requires. If you keep a checklist of these requirements, this will help you in the interview process.

  •  Let the interviewer know that you are friendly, that you take pride in your work and that you work well with others.
  •  Airlines are looking for flight attendants who are adept at handling stress. In your interview be prepared to share a time you reacted well under stress.
  •  Flight attendants should be able to make quick and helpful decisions. During your interview give an example of a time when you were able to solve a problem quickly and efficiently.

If you are called for an interview, you will probably need to be prepared to travel to the interview location. There are many points to bear in mind, but be prepared to be on time, dress neatly and conservatively, relax and smile.


The interview process with United has an introductory period where a group of potential flight attendant candidates assembles for a video presentation of an overview of the company. The HR Department will probably present information about their hiring process and company benefits. After this group presentation, candidates will wait in a room for one on one interviews.

It is possible that during the interview candidates will be brought back for a second interview and also have language tests if you are applying for a bi-lingual flight attendant position.

During the interview process, it is important to be prepared in the following ways.

  •  Study the history of United Airlines. Understand the changes in the airline industry over the past ten years. Show that you would be able to clear up any confusion if you were asked questions about the airline by a customer.
  •  You will need to demonstrate that you can be calm and clear headed during an emergency situation. Flight attendants are expected to put the safety needs of their passengers first and foremost Be prepared to give an example of how you have remained in control during an emergency.
  •  Good public speaking skills are a must for a flight attendant. You may be asked to read safety directions aloud. Speaking loudly and clearly so that you capture the attention of your audience will be a required skill.
  •  Above all you will want to demonstrate your friendly and caring personality. United Airlines will be looking for flight attendants who best reflect the customer service philosophy of their airline. Think of all the airline advertisements that you have seen with a smiling, neat, confident flight attendant in the picture.
  •  Although common sense should tell you to dress the part for a flight attendant interview, here are a few reminders. Most airlines do not allow piercings and tattoos. Plan to dress conservatively, neutral colors and no loud and noisy jewelry. Make up should be minimal. It may be wise to stay away from perfume, interviewers or future passengers may be allergic.

After you have submitted your online application, be aware that there is a variety of different ways your interview process could take place. United Airlines may do group interviews, one on one interviews or panel interviews. Also be prepared for other tests that may be required, such as, personality tests, skills test, drug screenings and background checks.

Some candidates for a flight attendant position with United Airlines might receive a telephone interview call. This is something you should be prepared for. You may want to make a list of possible questions and answers for a phone interview. Not all candidates will be contacted in this way.

Finally, whatever way your application and interview process plays out, you will probably be contacted by email within a couple of weeks to let you know if you have been hired. Above all, remember that being prepared in advance for an interview is the number one key to being hired.

I hope this post gives you a good idea of what things look like behind the doors of United Airlines. If you are serious about starting a career as Commercial Airline Flight Attendant, then read The Essential Guide To Becoming A Flight Attendant - Kiki Ward explains it all!

If you have any questions, feel free to comment below, of contact me here.

How To Become A United Airlines Flight Attendant is a post from: How To Become a Flight Attendant

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How To Become A Jetblue Flight Attendant Tue, 11 Jun 2013 15:35:53 +0000 Judith Howe How To Become A Jetblue Flight Attendant is a post from: How To Become a Flight Attendant

Flight Attendant Interview with Jetblue Airlines

Once you have made the choice to apply for a flight attendant position with Jetblue Airlines, fortify yourself with information about the company. Know its services, prohibitions, strengths and policies. This information will serve you well during the interviewing process.


All applicants must apply to Jetblue online at the website. Be concise, thorough and obliging.

Group Interview

how-to-become-a-jetblue-flight-attendantYou will receive an email setting the time and place for your Group Interview. Orlando, Florida has one of the Jetblue personnel screening facilities. You will furnish your own transportation and hotel accommodations for the interview process. In the Group Interview there will between 25 and 50 applicants. Each person will be asked to introduce the person sitting next to him/her and tell the group about that person. The Group Interview will take most of the 9-5 day, with a break for lunch in the cafeteria. You will be asked why you chose to apply, and what you know about their corporation that makes you want to join them. They will also ask a few questions about past work experience and your education. The group will be divided into teams of 7 persons and each team will be asked to produce a team action project, which is then demonstrated to the main group. Some of the training you will receive if selected is introduced, including the reach and jump seat training. You will make a brief address over the PA system. There will be a panel assembled to question you comprised of two active attendants, a recruiter and personnel official. At the end of the day, names are read of applicants who are to leave the group room and reassemble in the lobby. Afterward, the remaining individuals are advised that you are now ready to begin the second phase of your interviewing process. The first One on One interview is scheduled.

First One on One Interview

This interview will go into more depth about your qualifications for the position. For the first time somjeone will rfer to your resume you wrote in applying for this position. One of the relevant questions is to think of a work incident when you had a disagreement with a co-worker and how you resolved it. They also will ask personal questions. Be prepared for anything. At the end of this interview you will be told that if you have been selected to proceed with the interviewing process you will receive a phone call within 48 hours.

Second One on One Interview

You will have your first drug test. The interview is shorter but more in depth about your abilities and background experience that would be useful to Jetblue. Put your best foot forward. You don’thave to be the life of the party but definitely need to assert your personality as friendly and outgoing. Again, you will be told to expect a phone call within 48 hours if you are selected to move up to the next level.

Third One on One Interview

You are given examples of in flight incidents and asked how you would handle them at this date and time, acknowledging you have not had flight attendant training yet. You will be questioned how you would handle certain complaints from customers, also. This interview ends with the same phone call stipulation if you are selected.

Fourth and Final One on One Interview

You have your 2nd drug test. This interview will be your last one for this position. After this interview you will either receive an offer of employment or just a letter thanking you for applying to Jetblue. All of your questions so far have been behavioral and personality testing. You have been tested for problem solving throughout the interviewing procedure and must have done well or you would not have been promoted to this final stage.

Congratulations, you received an offer and accepted it! Your training begins immediately. The training is in three phases. Phase I is relating to distance and the inside procedures of the airline industry. Phase II is a four week hands on training program held at the Daytona Beach International Airport. Phase III takes place at the Jetblue University campus in Orlando, Florida for one week of final training.

Welcome to the Jetblue skies!

I hope this post gives you a good idea of what things look like behind the doors of Jetblue Airlines. If you are serious about starting a career as Commercial Airline Flight Attendant, then read The Essential Guide To Becoming A Flight Attendant - Kiki Ward explains it all!

If you have any questions, feel free to comment below, of contact me here.

How To Become A Jetblue Flight Attendant is a post from: How To Become a Flight Attendant

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How To Become an American Airlines Flight Attendant Wed, 05 Jun 2013 20:02:37 +0000 Judith Howe How To Become an American Airlines Flight Attendant is a post from: How To Become a Flight Attendant

Interview Process for Flight Attendant American Airlines

If you have a love for travel, then you may want to consider a career as a flight attendant for American Airlines. American Airlines is looking for people who possess a warm and inviting smile, a caring attitude and attention to service to join their outstanding team of flight attendants. Great communication skills, ability to handle a variety of tasks, dependability, neat personal appearance, and the right to work in the United States are just some of the qualifications American Airlines is looking for in their candidates. If you meet these qualifications, and you are ready to embark on an exciting career opportunity, follow these steps on the interview process with American Airlines:

1. Apply online: First, go to the American Airlines website at to apply for the flight attendant position online. Read the description and qualifications, and if you wish to apply, click the “Apply Online” link at the bottom of the page. If you do not have one already, you will need to create a username and password. You will then be directed to fill out an online application, upload your current resume, and add a cover letter. Make sure the contact information you give is accurate.

how-to-become-an-american-airlines-flight-attendant2. Personality test: After American Airlines has carefully reviewed your online application, and if you are selected for the next step, American Airlines will email you a Personality Test. This test is pretty standard practice in human resource today. There are no right or wrong questions; however, this test shows if you have the personal traits suited for a flight attendant with American Airlines. As a result, you should answer each question honestly.

3. Telephone interview: If American Airlines accepts you for the next step following your personality test results, you will receive an email to set up a telephone interview. The telephone interview will be automated, and it will be 6 questions in which you have 3 minutes to respond. The questions range from describing a time you had to deal with an angry customer to explaining what got you excited about a career as a flight attendant with American Airlines.

4. In-person interview: Upon successful completion of the automated interview, a representative from American Airlines will call to set up the in-person interview. The in-person interview could take place in any major city throughout the country, but it most likely will take place at their headquarters in Fort Worth, Texas. The interview day will consist of different activities including a group task, a small group interview and a 1-on-1 interview. Prepare for typical interview questions for the 1-on-1 interview. If American Airlines is interested in you, they will send you for fingerprinting that day. The fingerprinting is sent to the FBI for analysis, and it can take up to 14 days to process. At the end of the day, a van will transport you back to the airport for your flight home.

5. Acceptance call: About one week after the in-person interview in Fort Worth, if American Airlines wishes to extend you an offer they will call you to let you know you have been accepted and schedule a foreign language test for you. The foreign language test will be 100 percent in that language.

6. Final documents and medical exam: After completing the foreign language test, American Airlines will send you compliance forms to fill out and send back within 3 days. You will also need to sign in to the new hire portal and accept the job offer. Upon officially accepting the job offer, American Airlines will send you an email to schedule the medical and agility exams. These exams take place back at their headquarters in Fort Worth, so you will fly out to complete the exams. The medical exam consists of two urine tests, color blind and depth test, blood pressure, height and weight, and questions about your medical history. The agility test involves moving a crate while the weight is turned up to 60 pounds.

7. Training: Finally, American Airlines will call you upon successful completion of the medical and agility exams. You will be scheduled for a training date, and well on your way to becoming an flight attendant for American Airlines. You need to be patient during this entire interview process as the whole thing may take up to six months.

I hope this post gives you a good idea of what things look like behind the doors of American Airlines. If you are serious about starting a career as Commercial Airline Flight Attendant, then read The Essential Guide To Becoming A Flight Attendant - Kiki Ward explains it all!

If you have any questions, feel free to comment below, of contact me here.

How To Become an American Airlines Flight Attendant is a post from: How To Become a Flight Attendant

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How To Become A Southwest Airline Flight Attendant Wed, 29 May 2013 12:43:16 +0000 Judith Howe How To Become A Southwest Airline Flight Attendant is a post from: How To Become a Flight Attendant

Mastering the Flight Attendant Interview With Southwest Airlines

Becoming a flight attendant can be a fun and rewarding job but getting the job can be one of the most stressful experiences you’ve ever had, that is unless you know what to expect.

As competition in the commercial air travel space has increased and profit margins have decreased, airlines have either merged or gone bankrupt – Southwest Airlines is a survivor. As we go through the steps to become a flight attendant keep in mind some suggestions others who have endured the process offer “be honest and always keep the passengers in mind when answering questions.”



Step 1 – The Application

Southwest accepts resumes online. You have three options:

1. Upload your resume
2. Copy/paste
3. Use the wizard feature

In addition to your resume you will be asked to complete a form requesting personal information and some general employment history. This part is pretty standard as far as job applications go. When finished you will receive a conformation code and that’s it.

Step 2 – The Call for a Group Interview

If your resume is powerful enough, you will bypass a phone interview or as they call it “a courtesy interview” and go directly to a group session. The first part of this interview is not really an interview but an introduction to the company, duties/expectations/wages, and things of this nature.

The real fun begins when the candidates are grouped (6 to 8) at a round table; each with one interviewer in attendance. The interviewer will present a situation to the group and observe the interaction among the group either in answering a question or solving a problem.

Group interviews can have hundreds of candidates in attendance. The purpose is to weed-out prime candidates for the one-on-one interview. It’s impossible to be specific on what the interviewer is looking for, but some of the general traits seem to be: good under pressure; articulate; courteous; solution oriented.

Step 3 – One-on-One Interview

At this stage of the interview process you will be under the microscope. You must be prepared to answer questions, but what kind of questions?

Many of the questions pertain to past behavior because…this gives indications to future behavior. Here are some of the questions you can expect to be asked:

1. How do you handle stress?
2. Recall a stressful situation in the past, and how did you handle it?
3. Describe the circumstances when you had to make a quick decision

The airlines, through this line of questioning, is looking for people who are a good fit for the position. If hired, the employee will go through several weeks of training and the airline will invest a great deal of time and money on this training. So, through this interview process, they are out to find the person best fit for their program.

The key characteristics they are looking for:

1. Candidates who are friendly
2. Candidates who can work in a team environment
3. Candidates who are customer service oriented
4. Candidates who can handle stress
5. Candidates who are solution oriented

The job of a flight attendant is predominantly a customer service position. It will be to your advantage to emphasize during the interview that you are that type of person. When appropriate, include in your answers the fact that you enjoy helping people. Remember – past experiences dictate future behavior – in the eyes of the interviewer anyway.

Background/Medical Checks

Be prepared for the standard background/medical/reference checks. No surprise here, these are common in this line of work.

Step 4 – Job Offer

Southwest Airlines uses the “targeted selection process” to qualify candidates for employment. As mentioned, if you are offered a position as a flight attendant then several weeks of flight attendant school will follow.

When you’re dealing with the public you not only have the awesome responsibility of caring for passengers normal needs, but you must also respond to emergency situations. Reverting back to the interview phase, interviewers look for one major characteristic – reactions without emotions. This is what training is all about, especially during emergencies. If the flight attendant cannot click into “autopilot mode” during emergencies then passengers lives could be in danger.

Smile, relax, keep your cool, prepare answers for some of the questions we have outlined for you, and you could very well be on your way to being the next flight attendant that Southwest hires in the future.

I hope this post gives you a good idea of what things look like behind the doors of Southwest Airlines. If you are serious about starting a career as Commercial Airline Flight Attendant, then read The Essential Guide To Becoming A Flight Attendant - Kiki Ward explains it all!

If you have any questions, feel free to comment below, of contact me here.

How To Become A Southwest Airline Flight Attendant is a post from: How To Become a Flight Attendant

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How To Become A Delta Flight Attendant Mon, 20 May 2013 12:14:03 +0000 Judith Howe How To Become A Delta Flight Attendant is a post from: How To Become a Flight Attendant


There is nothing more exciting than the opportunity to become a flight attendant and fly the friendly skies. Many individuals opt for this rewarding career. Not only does it give them the chance to become a part of a team and provide a valuable service, it also gives them a chance to travel around the world!

The history of Delta Airlines is one of diversity, and it is growing each day in an effort to accommodate a worldwide need. Every day, the company is adding new flights, and developing new areas that will enable them to reach a broader customer base.

To become a delta flight attendant, the person applying for the position must have a high school diploma and be at least eighteen years old. This is required just to apply. There are certain positions that require more, but this is the starting point. Delta presents a unique opportunity for anyone who speaks more than one language.

how-to-become-a-delta-flight-attendantThe interview process involves a few steps, but it is well worth it to follow the procedure, which could lead to the start of a rewarding and exciting career. The first step in the process is the online assessment and application. This starts the ball rolling, and is intended to get the prospective candidate into the system and onto the next step, which is the phone interview. The initial phone interview is a series of up to five questions painting a broad picture of your customer services abilities and capabilities.

Once that is completed, the individual is informed that they will be contacted by a representative and given the next step in the process. After a short wait time, the person applying will receive another email to inform them of what to do. It is usually to schedule another phone interview with a senior recruiter.

This call delves a little more deeply into the applicant’s personality. The recruiter is looking for insight into how the applicant handles stressful situations. In most cases this call ends with an invitation to fly to Atlanta for an in-person interview. The Atlanta portion of the process starts as a group session.

A Delta representative speaks a little about the position and each candidate introduces his or her self. It is here that the candidate can share their qualifications, including fluency in any languages they speak. There is a brief break with refreshments, and individual interviews follow.

During the break, the prospective candidates will have a chance to interact with a few of Delta’s flight attendants. This interaction is twofold. It gives the candidate a chance to ask questions, and it gives the flight attendants an opportunity to see how well each applicant mingles.

If the interview goes well and the applicant is hired they will be sent to HR to fill out the necessary forms for employment. Anyone, who does not pass this part of the interview, will be sent back into the conference room and they will be thanked for coming, encouraged to come back and reapply, and given the best instructions to return to the airport for departure.

Although, it may sound like a lengthy process it is a progressive way of picking those individuals who are best suited for the position. The best way handle the interview is to be prepared by doing some research and be confident.

I hope this post gives you a good idea of what things look like behind the doors of Delta Airlines. If you are serious about starting a career as Commercial Airline Flight Attendant, then read The Essential Guide To Becoming A Flight Attendant - Kiki Ward explains it all!

If you have any questions, feel free to comment below, of contact me here.

How To Become A Delta Flight Attendant is a post from: How To Become a Flight Attendant

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Informational Interviews Tue, 23 Apr 2013 20:19:32 +0000 Judith Howe Informational Interviews is a post from: How To Become a Flight Attendant


Before you commit yourself to becoming a Flight Attendant, I would recommend putting yourself in front of some people in the airline industry and interview THEM!  This will do a couple things to your advantage:  it will provide you with valuable insight into that particular airline(s); and it will provide you with useful contacts .

Building Your Contacts

First you will need to set up the interview.  This can be a real obstacle for people.  There is probably a really good chance that you do not know anybody in the airline industry, or you know somebody who you haven’t talked to in years.  If this is the case, there is a particular approach that is recommended, and tact is our ally.Concept image of the six most common questions and answers on a signpost.

If you don’t know anybody right now, then social networking can be your biggest advantage in targeting perspective contacts.  Scope out Twitter, Facebook, and LinkedIn.  LinkedIn is the best place to start because identifying Flight Attendants will be a much easier task.  LinkedIn is a social network site that really focuses on professional connections and highlights the career goals of millions of individuals.  As you start following individuals in your network, keep note of what they’re saying and how active they are.  Soon you should feel comfortable enough to reach out to some of your favorites.

Whether social networking is working out for you or not, you should always attempt to reach out to hard contacts.  I refer to hard contacts as those contacts you have obtained through face-to-face conversations or referrals from friends or family.  A good way to get the ball rolling with this is to send out an informational e-mail to all of your friends and family, stating your situation, where your career path is, what companies you’re interested in interviewing with, and straight forward request that they introduce you to potential leads.  In addition, you should attempt to shape regular conversations to the same effect with your friends, neighbors, or strangers.

Making the Request

You will begin to build upon a contact list within your career field, which will become  the best tool for your eventual employment as a Flight Attendant.   As you build connections with your contacts, the next step is to make a request for an informational interview.  Write them an e-mail and follow up with a phone call.  It is very important that you go into this series of correspondence not making requests for employment.  Don’t even give them a copy of your resume.  Most of these contacts that you will be interviewing will not have the decision making authority, or even any influence on the person who does make these decisions, so don’t burden them with this impossible request.  This correspondence will be much more fruitful if you re-establish your connection with each other before conducting any business.  Catch up for a bit.  When things become more familiar between you two, then run through your elevator pitch and briefly express your qualifications.  Identify what your career goal is, and make a small request for 20-30 minutes of his/her time.  If you set it up like this then you shouldn’t have a problem.

The Interview

There is nothing better, in the job interviewing process, than having information that nobody else has.  Creating these informational interviews with non-decision making people will provide you with so much incredibly valuable information.  Ask them about their employment with their particular airline that they work for.  Ask them about the working culture.  Even go into the brass-tax (i.e., salary, benefits, etc.).  Your goal with this interview is to get them to talk as much as possible and you doing as little talking as possible.  Get them to really spill the beans.  You should also be able to obtain some really great insight into how their application process worked out.  Before going into this meeting, be sure to make a list of all the things you are genuinely interested in gaining additional insight on.  A few things you ought to consider in closing are:

  • Get some feedback on what they think about your background and qualifications (bring a resume to review right there on the spot, NOT to send them home with)
  • Ask if they have any advice for you moving forward
  • Can they refer you to or introduce you to any others in your network
  • Ask if you may follow up with them to keep them posted on your progress

Follow Up

Be sure to follow up with anybody who takes the time to sit down with you.  Sending a thoughtful follow up shows your appreciation, and helps nurture your relationship with this contact.  As you groom these contacts, you are building upon a solid foundation for you job search.  As your relationships with these contacts grows, so does your success rate.  I would advise taking this interview process just as serious as your job interview.

I appreciate you taking the time to read this post. If you are serious about starting a career as Commercial Airline Flight Attendant, then read The Essential Guide To Becoming A Flight Attendant - Kiki Ward explains it all! If becoming a corporate flight attendant jives with you check out Beyond the Red Carpet.

If you have any questions, feel free to comment below, of contact me here.

Informational Interviews is a post from: How To Become a Flight Attendant

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Lifestyle Adaptation Fri, 05 Apr 2013 20:50:14 +0000 Judith Howe Lifestyle Adaptation is a post from: How To Become a Flight Attendant


Becoming a Flight Attendant requires that you develop and personalize a mindset and operating system that will allow you to handle the rigors and stresses of the inherent lifestyle.  As you become completely immersed in the occupation of traveling all the time, and living in a relatively detached life, developing a disciplined mindset will be critical to your sustained success.  Before you take the plunge, I would recommend that you start developing certain habits that will contribute to the success of your lifestyle.

Sustaining the lifestyle of an active Flight Attendant will present you with a new set of challenges.  The challenges of particular concern are sleep patterns, nutritional intake, fitness, and finances.  Being aware of these challenges will help you determine if this is the career for you, and will allow you to prepare mentally for the challenges that await you, shall you decide to pursue a Flight Attendant

Sleep Patterns

If keeping a healthy sleep schedule is something that escapes you, then you need to manage this issue to a degree of functionality.  Changing time-zones constantly, and being required to stay attentive to a cabin full of passengers for a long duration will certainly exacerbate the problem at hand.  Some simple habits that will help start you off in the right direction are:

  • Draw down caffeine intake to where you can function a full day without any caffeine.  This applies particularly to caffeinated beverages.  My thought on this is if you rely on coffee, for example, to get you through the day, then when it’s time to go to bed your body is probably still winding itself down from the day long caffeine binge.  The other problem with caffeine is if you drink only one cup in the morning, your body is going to crash midday.  Thereby requiring additional caffeine intake to maintain your desired energy levels.  And so you see the vicious cycle that you can become trapped in.
  • Stick to a meal plan that doesn’t send you to bed with a full or empty stomach.
  • Get into the habit of not drinking excessive alcohol before bed.  In fact, try to get into the habit of drinking a glass of water before you go to bed to ensure hydration.
  • Schedule your exercise routine well before your bedtime.  Your energy levels will increase as a result of moderate to intense exercise, therefore, save it for the time of day that it will actually be useful energy.
  • If you use an alarm clock, consider switching over and becoming used to your cell phones alarm settings.  Become less reliant on things that do not travel with you.  This concept can be applied to everything that enables your day to day functionality.  Become 100% mobile.

Nutritional Intake

Think about how hard it is to maintain a healthy diet when personally traveling by airfare.  Being a Flight Attendant could potentially magnify this concern.  Find a meal plan that meets your nutritional goals and prepare in advance.

I know exactly how many calories I need in each of my meals, and I pack exactly what I need before I head out on a flight.  I give myself a healthy portion of carbohydrates before I leave, which will give me all the energy I need for the day.  I will then pack the additional calories that I need to hold me over until I arrive at my final destination.

So, it would be wise to get yourself into the habit of establishing a nutritional diet that will allow you to sustain maximum energy levels, and allow you to be completely mobile for the day.  I am not suggesting that you pick up some weight loss diet program that you can take with you all over the place.  Just get into the habit of consuming a healthy base meal in the morning and packing the rest of your required caloric intake for the rest of the day.  Make minor modifications that suit your needs and preferences.


Fitness is such an important part of my day to day routine.  I can definitely attribute any success that I may have had to being continuously fit.  Even Richard Branson has quoted as saying that “working out has given him at least four additional hours of productive time each day.”

My advice here is to figure out a daily fitness routine that will only require 10 to 30 minutes of your daily time, and can be performed just about anywhere.  I have developed three different lists of work-out routines that do not require any specialized equipment.  I will randomly pick one routine off of each list, for a total of three routines per day.  No routine can be performed twice within the same week.  Each list targets a different portion of the body.  One list targets the lower body, the other targets the core, and the last targets the upper body.  This fitness program that I implement has been inspired by the crossfit ideals.

Customizing a fitness program like this is incredible because it is something that you can take with you anywhere.  You don’t need a gym or a treadmill.  It’s very simple and very practical.  Most importantly doing these three routines every day will increase your energy and productivity to new heights.


Keeping a balanced financial system will definitely present some new challenges for you as you transition to the Flight Attendant career.  As I have talked about, the Flight Attendant salary doesn’t necessarily allow you to roll around in cash when you’re starting out.  Establishing a budget and living by it is what you should strive for, and most importantly, being frugal with your per-diem will keep you afloat.

I talk a lot more about the Financial aspects of becoming a Flight Attendant in my in my Flight Attendant Salary post, so I won’t go into great detail about that, and I won’t get on my soap box about why you shouldn’t go into excessive debt with credit cards.  But, I will say that if you haven’t been real good with your finances up to this point, I would recommend that you get with it.  Start with small goals, and progressively become 100% accountable for your finances.

To be honest with you, I don’t balance a check book anymore.  That was something that I was happy to give up.  But, I have replaced the chicken scratch with better tools.  I populate my Google Calendar with all of my billing due dates.  I’ve set up a account to keep track of my expenses and set goals.  And I use Google Drive to set up a budget spreadsheet.  All of these tools are free, and will definitely help you stay accountable for your finances.

I appreciate you taking the time to read this post. If you are serious about starting a career as Commercial Airline Flight Attendant, then read The Essential Guide To Becoming A Flight Attendant - Kiki Ward explains it all! If becoming a corporate flight attendant jives with you check out Beyond the Red Carpet.

If you have any questions, feel free to comment below, of contact me here.

Lifestyle Adaptation is a post from: How To Become a Flight Attendant

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